Privacy Policy

• Provide and improve our housing and tenancy services
• Match you with suitable housing options and roommates
• Deliver AI-powered tenancy guidance through Randy BC
• Respond to your inquiries and support requests
• Send service-related communications
• Comply with legal obligations

We process your personal information on the following legal grounds:

• Consent: when you voluntarily provide information or agree to our data practices
• Contractual necessity: to deliver the services you have requested
• Legal obligation: to comply with applicable laws and regulations
• Legitimate interest: to improve our services, ensure security, and prevent fraud

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure.

We do not sell your personal information. We may share your data with:

• Service providers: hosting, analytics, and payment processing partners who assist in operating our services
• Legal requirements: when required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets

Our products integrate with third-party services including Supabase (database), OpenAI (AI processing), and DocuSeal (document signing). Each service has its own privacy policy. We recommend reviewing their policies for details on how they handle data.

Your personal information may be transferred to and processed in jurisdictions outside of Canada, including the United States, where our service providers operate. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable Canadian privacy laws.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active accounts: for the duration of your account and use of our services
• Tenancy case data: for the period required to resolve your matter plus any applicable limitation period
• Legal and regulatory: as required to comply with applicable laws and regulations

When your information is no longer required, we securely delete or anonymize it in accordance with our data management practices.

Under applicable Canadian privacy legislation (including PIPEDA and BC PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing
• File a complaint with the Office of the Privacy Commissioner of Canada

Our website uses essential cookies to maintain session state and preferences. We do not use third-party advertising cookies. You can disable cookies through your browser settings, though some features may not function properly.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: info@myroofgroup.com

Location: Vancouver, BC, Canada